Universitetet i Bergen : Universitetsbiblioteket
Welcome, dear library user!
The University Library aims at offering our University the best
possible support for research, teaching, learning and knowledge
dissemination. To achieve this goal, we work continously on collecting
and making accessible information for university users. We also keep a
steady focus on developing our services and our infrastructure.
We now conduct a large user evaluation as part of our strategic
development process. We want to collect information about how you
experience the library services provided by the University of Bergen Library.
How would you rate the level of service that you experience, compared to
what you would ideally expect?
The survey program we have chosen is the LibQUAL+(TM) developed by the
Association of Research Libraries. This web survey program is used by
university libraries in many countries. It will therefore provide us
with results that may easily be compared with results from other
Survey questions cover themes like service level experienced, outcome
from and satisfaction with library services. The survey sometimes asks
more than one question, with slightly different words, about the same
thing. Please also be aware that this survey will ask you to indicate 3
different levels: The minimum level that you would accept, your desired
level, and then your experienced level.
To make it worthwhile for you to participate we are offering the
- 1 iPod Touch
- 2 iPod Nano
- 10 memory sticks
If you want to participate in the lottery, fill in your email address
in the appropriate box in the survey form.
Answers will not be traceable to any person.
We hope you will spare us the 13 minutes it takes to complete the
survey. Thank you for participating!
Link to the